Terms and Conditions

1. General provisions

These Terms and Conditions (the “Terms”) govern the use of the online store RAYRAY22 (the “Store”) and the purchase of products offered on the website generaltrade.shop (the “Website”).

The Store is operated by:

  • Business name: Ing.Branislav Németh-Generaltrade

  • Registered address: Armádna 777/4,91101,Trenčín,Slovakia

  • Company ID: 51487446

  • Contact: postmaster@generaltrade, +421903760844, contact

By accessing the Website and placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use this Website or place any orders.termly+1

2. Products and Print-on-Demand fulfillment

The Store offers mainly:

  • print-on-demand products (such as apparel, accessories, homeware and other items) produced and fulfilled by our third‑party partner Printful, and

  • any other products that may be listed from time to time.printful+2

Print-on-demand products are manufactured individually once an order is placed; no stock is kept in advance. Minor variations in color, print placement and size between the product mock‑ups shown on the Website and the final product may occur and are not considered defects preventing normal use of the product.printful+2

3. Orders and contract formation

  • Orders can be placed via the online cart on the Website.

  • Before submitting an order, you can review and change all details, including products, quantities, shipping address and contact information.termsfeed+1

  • By submitting an order, you confirm that all information provided is accurate and that you have read and accepted these Terms.termly+1

The purchase contract is concluded when we send you an order confirmation email. We reserve the right to refuse or cancel any order in cases such as suspected fraud, incorrect pricing or unavailability of the product.termsfeed+1

4. Prices and payments

  • All prices are shown in EUR and include applicable taxes, where required by law, unless stated otherwise.termly+1

  • We reserve the right to update prices at any time; the price applicable to your order is the price displayed at the time of checkout.termsfeed+1

Accepted payment methods may include:

  • payment cards (credit/debit),

  • online payment gateways (e.g., Stripe, PayPal – if you use them),

  • other methods indicated at checkout.

Payment is due at the time of order. Your order will not be processed until full payment is received.termly+1

5. Shipping and delivery

Print-on-demand products are fulfilled and shipped by Printful from their fulfillment centers located in various countries. The shipping method, estimated delivery time and shipping cost will be shown at checkout before you confirm your order.printful+3

Estimated delivery times:

  • Europe: typically [e.g., 7–21] days after order confirmation,

  • Other regions: delivery times may vary depending on the destination.

These are only estimates and are not guaranteed; delays can occur due to customs, logistics or other factors beyond our control. Any customs duties, taxes or additional fees charged by the destination country are the responsibility of the customer.terms+3

6. Right of withdrawal and returns (consumer purchases)

If you purchase as a consumer within the European Union, you may have a legal right to withdraw from the contract within 14 days from receiving the goods, in accordance with applicable consumer protection laws.generisonline+1

However, please note:

  • many of our products are made to order and/or personalized (print‑on‑demand),

  • for such products, the right of withdrawal may be limited or excluded under applicable law.termly+2

To exercise your right of withdrawal (if applicable):

  • contact us by email at [email] within the withdrawal period with your order number and a clear statement of your decision to withdraw,

  • you must return the goods in their original condition, unused and, where reasonably possible, in the original packaging.termsfeed+1

You are responsible for the cost of returning the goods, unless otherwise stated or required by mandatory law. Once we receive and inspect the returned goods, we will process your refund within a reasonable time using the same payment method you used for the original transaction, unless we agree otherwise.termly+1

7. Defective goods and complaints

If you receive a product that is defective, damaged or incorrect, please contact us as soon as possible at [email], ideally within [e.g., 7 days] of delivery, and provide:

  • your order number,

  • a description of the issue,

  • clear photos showing the defect or damage.printful+1

We will assess your complaint and, where applicable, arrange a replacement or refund in accordance with our return policy and with Printful’s production issue handling rules. In some cases, we may directly request Printful to produce and ship a replacement item.printful+3

Legal warranty rights under applicable consumer law remain unaffected.generisonline+1

8. User accounts and website use

You may be able to create a user account on the Website to manage your orders and preferences. You are responsible for maintaining the confidentiality of your login details and for all activities carried out under your account.termsfeed+1

You agree not to:

  • misuse the Website or interfere with its operation,

  • attempt to gain unauthorized access to any part of the Website,

  • upload or transmit any content that is unlawful, infringing, or harmful.termly+1

We may suspend or terminate your access to the Website if you breach these Terms or if we are required to do so by law.termsfeed+1

9. Intellectual property

All content on the Website, including designs, logos, images, text and graphics, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not use, reproduce, distribute or modify any content without our prior written consent, except as necessary to browse and purchase products from the Website.terms+3

If you provide your own designs or content (for example, in custom orders), you confirm that you have all necessary rights and that your content does not infringe any third‑party rights. You grant us and Printful a non‑exclusive license to use such content solely for the purpose of producing and fulfilling your orders.printful+1

10. Limitation of liability

To the fullest extent permitted by law, we shall not be liable for:

  • any indirect, incidental or consequential loss or damage,

  • any loss resulting from delays in delivery caused by factors outside our reasonable control,

  • minor variations in products (such as color or print positioning) that are typical for print‑on‑demand manufacturing.printful+2

Nothing in these Terms limits or excludes our liability where such limitation or exclusion would be unlawful under applicable law (for example, liability for intentional misconduct or mandatory consumer rights).ecommercelegal+1

11. Personal data and privacy

The processing of your personal data is governed by our Privacy Policy, which is available on the Website. By using the Website and placing an order, you agree to the processing of your personal data as described in the Privacy Policy, in accordance with applicable data protection laws (such as GDPR, if applicable).termly+3

12. Alternative dispute resolution / ODR (if you sell to EU consumers)

If you are a consumer residing in the European Union, you may be entitled to use alternative dispute resolution (ADR) mechanisms or the EU online dispute resolution (ODR) platform.ecommercelegal+1

You can find more information and access the ODR platform at:
https://ec.europa.eu/consumers/odrecommercelegal

We prefer to resolve any disputes amicably, so please contact us first at [email] before initiating any formal procedures.generisonline+1

13. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in our business, the services we offer or legal requirements. The latest version of the Terms will always be available on the Website and will indicate the date of the last update. By continuing to use the Website after the updated Terms are posted, you agree to be bound by the new version.printful+3

14. Governing law and jurisdiction

These Terms and any disputes arising out of or in connection with them shall be governed by the laws applicable at the place where the Store operator is established, without prejudice to any mandatory consumer protection rules of the country where the consumer resides.